DE ARAUJO, V. L. A.; MORGADO, M. G. How customer satisfaction influences the frequency of purchases and experimentation on other sales channels in a retailer in brazil. Retail Management Review, São Paulo (SP), v. 4, n. 1, p. e34, 2023. DOI: 10.53946/rmr.v4i1.34. Disponível em: https://rmr.emnuvens.com.br/rmr/article/view/34. Acesso em: 14 may. 2024.